Shipping & Delivery

Luna Tails currently ships within the Netherlands using PostNL.

Shipping options

Available shipping methods and prices are shown at checkout before you place your order.

Depending on the selected shipping method, your Birthday Box can be delivered:

• to a home or other delivery address; or
• to a PostNL pickup point.

If you select PostNL pickup, you will choose your preferred nearby pickup point after completing payment.

Processing & delivery time

Luna Tails normally prepares orders for shipment on the same business day.

PostNL delivery is normally expected within 1–2 business days after dispatch. The estimated delivery date shown during checkout reflects the selected shipping method and expected carrier transit time.

Delivery estimates are not guaranteed and may occasionally be affected by weekends, public holidays, carrier delays or circumstances outside Luna Tails’ reasonable control.

Shipping confirmation

Once your order has been dispatched, you will receive shipping information by email. Where available, this will include tracking information.

Delivery details

Please check your delivery address carefully before placing your order.

If you notice an error after ordering, contact Luna Tails as soon as possible. We will try to update the delivery details if the order has not yet been handed over to PostNL.

Delayed, lost or damaged deliveries

If your order has not arrived within the expected delivery period, please contact Luna Tails so we can investigate the shipment.

For delivery arranged by Luna Tails, Luna Tails remains responsible for the goods until they are delivered to you or another recipient designated by you.

Your statutory consumer rights in the event of late, lost or damaged delivery are not affected by this policy.

Contact

Luna Tails
Email: shoplunatails@gmail.com
WhatsApp messages: +31 6 10924267

Customer service hours:
Monday–Friday: 19:00–22:00
Saturday–Sunday: 10:00–22:00